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      How do I put money on my loved one's books?

      How do I make a deposit, where do I make a deposit, and what fees will I be charged?

      Types of Accounts

      The West Virginia Division of Corrections and Rehabilitation (DCR) contracts with the company ConnectNetwork for the following phone and payment functions:

      AdvancePay Phone PIN Debit Trust Fund
      • a prepaid collect calling service for your phone number
      • Your loved one can call your phone number using funds you deposit. Only incarcerated people you select will be able to call your number.
      • To learn more about how to set up this kind of account, see our article on AdvancePay accounts
      • deposit funds into your loved one's phone account only
      • People incarcerated who have money in their PIN Debit accounts can pay for their own phone calls and call any phone numbers approved by their facility. Your loved one can also fund this phone account through their Trust account. 
      • deposit money into a your loved one's commissary account
      • They can then use those funds, just like cash, to make purchases at their facility's commissary. This is the same as putting money "on their books." The remainder of this article will address how to put money in this type of account. 

       

      Fees

      There are two types of fees to be aware of when adding money to your loved ones Trust Fund:

      • Processing Fees: any transaction made on ConnectNetwork's website, app, or kiosks will charge a processing fee. This fee will range from $3.00 - $5.25, depending on the size of the deposit. 
      • Booking Fee: per DCR policy, almost every person sent to a regional jail will be charged a $30.00 booking fee. If your loved one did not have $30.00 on them when they were arrested, 50% of any new deposits into their Trust Account will instead go towards their booking fee. 

      Tip: If you would like to check the status of your loved one's booking fee before making a new deposit, call the jail and ask to speak to the fiscal clerk.

       

      Prepare to Make a Deposit

      1. Create an account at ConnectNetwork 0r using the ConnectNetwork mobile app.
      2. Navigate to "My Facilities." Under "Add a Facility," use the drop-down menus to select "West Virginia" and then "WV Div of Corrections and Rehabilitation." This will allow you to search for people incarcerated in all adult jails and prisons.
      3. Next, navigate to "My Inmates." Click the purple "Search for an Inmate." Type your loved one's full name and click "Search." Double check their Date of Birth, then select "Add." 
      4. When you click the Home Icon, you should now see their name under My Inmate(s).

      Website Example:

      Dashboad

      Mobile App Example:
      Phone Dashboad

       

      How to Make a Deposit 

      You can make a deposit four different ways:

      1. online, using a credit card
      2. by phone, using a credit card
      3. by mail using a money order
      4. in person at a regional jail using cash, credit, or debit.

       

      To make a deposit online using a credit card....
      1. Login to your account at ConnectNetwork 0r using the ConnectNetwork mobile app.
      2. Navigate to "Payment Methods." Enter your payment information and select "Add Card."
      3. Next, under "Payments and Deposits," select "Trust Fund." Hit the "select" button by your loved one's name.
      4. Select an amount to deposit between $1.00 - $300.00. Note: ConnectNetwork charges a fee between $3.75 - $5.25, depending on your deposit amount. Make sure to calculate the fee before hitting continue.
      5. Select the credit card you wish to use. Make sure review the payment information, then hit "Submit." When you have completed your transaction, you should receive a confirmation email and see a confirmation page:

      Confirmation-1

       

      To make a deposit by phone using a credit card...

      1. Be prepared to provide your account number, facility, loved one's full name, and payment information. You may be required to provide the facility's "Site ID" (which can be located on the facility's ConnectNetwork page). 
      2. Call (888) 988-4768 to use ConnectNetwork's automated phone system for Trust Fund deposits. To find additional numbers for other types of accounts, visit ConnectNetwork's contact us page. 

       

      To make a deposit by mail using a money order...

      1. Download and print ConnectNetwork's money order instructions and deposit slip.
      2. Complete all fields in blue or black ink. 
      3. There are no processing fees when paying with money orders. The maximum money order amount is $300.00. All money orders must be issued in US Dollars.
      4. Make the money order payable to "TouchPay Holdings" (Payment is forwarded to the West Virginia Division of Corrections and Rehabilitation).
      5. Mail the deposit slip with your money order. Do not include staples, paper clips, stamps, cash, letters, photos, or any other items with your deposit. Only mail the form and the money order to:
        TouchPay Holdings, LLC
        10005 Technology Blvd West
        Suite 130
        Dallas, TX. 75220

       

      To make a deposit in person using cash, credit, or debit...

      You may be able to use a kiosk located in the facility visitation area. If available, visit a location that carries a kiosk and insert your cash, credit, or debit card. Paying at a kiosk is similar to using an ATM.